Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world..
Retailers today are drowning in data but lacking in insight: They have huge volumes of information at their disposal. But they're unsure of how to sort through it and use it to make smart decisions. The result? They're struggling with profit-sapping supply chain problems including stock-outs, overstock, and discounting.
It doesn't have to..
The growing popularity of the Internet for shopping has launched the latest round of multiple retail channel integration as traditional stores, cataloguers, online stores and others all seek to provide customers with the choice of when and how to do business with them. Multi-channel retailing presents both significant opportunities and challenges. Success..
Here is the inside story of how The Home Depot grew from its first few stores in 1979 to become the largest home-improvement retailer in the world today. Breakthrough Retailing chronicles the founding, growth, stagnation, and rebirth of this great American success story. The first half describes how the magic of a Bleeding Orange culture made..
Schwartz Living Market located on East Carson Street in Pittsburgh's Nationally recognized historic South Side neighborhood has brought an exciting and challenging change to what a retail space is all about. Not just a store front space to find healthful and sustainable products and services shopping, the Schwartz Living Market is a new way to look..
In September 2014, a Chinese company that most Americans had never heard of held the largest IPO in history – bigger than Google, Facebook and Twitter combined. Alibaba, now the world's largest e-commerce company, mostly escaped Western notice for over ten years, while building a customer base more than twice the size of Amazon's, and handling the..
In this candid memoir, A. Alfred Taubman explains how a dyslexic Jewish kid from Detroit grew up to be a billionaire retailing pioneer, an intimate of European aristocrats and Palm Beach socialites, a respected philanthropist and, at age 78, a federal prisoner.
With a unique blend of humor and genius, Taubman shows how selling fine art and..
If you're taking your first steps into the fast-paced world of retail, then merchandiser, store designer, retailer and educator Dimitri Koumbis is the ideal guide. In An Introduction to Fashion Retailing, he'll walk you through everything from the history of retail design, to the intricacies of consumer behavior, fast fashion and corporate social..
In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans.
To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and..
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World-Renowned Shopper Scientist Dr. Herb Sorensen Reveals: How Today’s Shoppers Think, Behave, and Buy
New Insights for Creating High-Profit Retail Experiences!
In retail, there’s only one number one. It’s not Wal-Mart or Costco, or even Amazon: It’s the shopper. To create high-profit retail experiences, you need..
The Target Story will help you understand and adopt the competitive strategies, workplace culture, and daily business practices that enabled the big box store to become the retail giant it is today.
In an industry that has seen constant disruption over the last two decades, Target has experienced tremendous growth. Establishing a strong..
The apparel and textile industries have always been at the mercy of rapidly changing styles and fickle customers who want the latest designs while they are still in fashion. The result for these businesses, often forced to forecast sales and order from suppliers with scant information about volatile demand, is a history of stock shortages, high inventories,..
Scoping the potential debate, Martin Christopher (see panel below for affiliations) pointed out the increasing importance of the customer experience as a key differentiator that goes beyond the classic maxims of marketing and which manifests itself as one of the ways in which we manage supply chains: "In the multi-channel world, the words are Concurrence,..
In one of the first books to treat retailing as a subject of serious analysis, Retailing and the Public examines the state of one of the most important industries in the country. Retailing gives direct employment to more people than any other trade; it accounts for over half of national income. No other industry affects the public as much as retailing..
This textbook provides an up-to-date, comprehensive and fully integrated treatment of retailing as a) and industry, b) a force shaping social attitudes and contemporary culture, and c) a force for change in modern townscapes. Unlike other texts which focus on specific topics, this book provides a treatment of retailing which will appeal to geographers,..
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1. Introduction Retailing is the set of business activities that adds value to the products and services sold to consumers for their personal or family use [1]. Internet retailing is the retailing business on the Internet [2]. That is to say, on one side, providers sell products or provide services on their online website; on the other side, consumers..
This paper aimed at reviewing some retail marketing theories and evaluating its applicability in increasingly narrowing contexts of fashion and fast fashion sectors. Retail marketing theories focus on attracting customers to different store forms and online sales. The retail mix should be the most suitable one to attract maximum customers to enhance..
Grand Rapids, Michigan was the center for shopping in western Michigan with department stores, five-and-dimes and more, until the advent of the shopping mall.
For decades, downtown Grand Rapids enjoyed a long run in the limelight as the epicenter of shopping in western Michigan. The vibrant Monroe Avenue corridor included three homegrown..
In this scientific essay, the three service operations online fashion retailing, retail banking, and management consulting are compared against the background of both Silvestro et al.''s (1992) service classification model and Heskett et al.''s (1994) service profit chain model. At the end, a critical analysis as to whether the classification of the..
Перед вами книга о базовых принципах современного торгового бизнеса. Максим Тверской — предприниматель с тридцатилетним стажем и двадцатилетним опытом работы в ритейле — делится с читателями..
„Nach Jahrzehnten des Verfalls begann man Anfang der neunziger Jahre, Moskau wieder zu verschönern [ … ]. Bestimmte Geschäfte wurden mit Hilfe ausländischer Partner modernisiert und bekamen ein neues Image. Obwohl sie höhere Preise verlangen, honorieren die Kunden inzwischen das breite Angebot importierter Waren in einer ansprechenden Umgebung,..
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In the German food retail business, the new online channel has not yet come to light, in contrast to other European markets. At first glance, it seems that neither the retailers nor the consumers appear to show a significant interest in e-grocery. The reason for German retailers to neglect possibilities to sell groceries online, however, is based on..
